Privacy Policy

Information We Collect

When you use IGRISS services, we may collect the following information:

• Account information such as your name, email address, and firm details provided during onboarding.
• Documents, files, messages, and other information you submit or connect to the service for processing.
• Usage data including how you interact with our tools, feature usage patterns, and session information.
• Technical data such as browser type, device information, and IP address for security and performance purposes.

How We Use Information

We use collected information to:

• Provide, maintain, and improve our services.
• Communicate with you about your account, updates, and support requests.
• Monitor and analyze usage trends to improve the platform experience.
• Ensure the security and integrity of our infrastructure.

Data Processing & Retention

Retention depends on the product and the workflow. Submitted documents, extracted information, and processing records may be stored to provide the service and support review and recovery.

For example, document workflows may preserve source files and processing history so staff can check a result or recover interrupted work. Data is not universally purged when a job completes. Contact us for the retention, export, and deletion arrangements that apply to your service.

Account-level information (such as your name and email) is retained for as long as your account is active or as needed to provide you with our services.

Third-Party Services

We may use third-party services for hosting, storage, AI processing, messaging, analytics, and payments, as well as the business tools you connect. These providers are bound by their own privacy policies and are selected for their commitment to data security.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest, access controls, and regular security reviews. For more details, see our Security page.

Changes to This Policy

We may update this privacy policy from time to time. When we make changes, we will revise the effective date at the top of this page and, where appropriate, notify you via email or through our platform.

Contact

If you have questions about this privacy policy or how we handle your data, contact us at team@igriss.com.